Frequently Asked Questions

WHAT IS YOUR RETURN POLICY?

Unused merchandise will be eligible for a full refund within 60 days of receipt of your order. Please contact our Customer Service Team by email at costconextBG@rgbarry.com or by phone at 800-628-0322 to initiate a return. Learn more.

 

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to four weeks for a credit to appear on your original form of payment.

 

HOW CAN I RETURN MY SLIPPERS THAT I PURCHASED FROM A RETAIL
STORE?

Please return the slippers to the original retailer from which they were purchased for a refund or replacement, if possible. Learn more.

 

IS THERE A WARRANTY ON DEARFOAMS PRODUCTS?

Dearfoams offers a one-year manufacturer’s warranty on all merchandise from the date of purchase. Learn more.

 

CAN I WASH MY DEARFOAMS SLIPPERS?

Most Dearfoams slippers are machine washable. We recommend washing in cold water, gentle cycle and air drying. Learn more.

 

HOW OFTEN DOES DEARFOAMS INTRODUCE NEW STYLES?

We introduce new seasonal products twice a year – in the spring and fall.

 

DOES DEARFOAMS SHIP INTERNATIONALLY?

No, we do not currently ship outside the United States on costco.dearfoams.com.